Privacy Policy

Overview

Bitoreal (SMC-Private) Limited, registered with SECP under corporate identification number 0201552 and operating as Bitoreal, is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website (bitoreal.pk) or any of our services.

The short version: We collect what we need to provide our services. We do not sell your data. We do not share it with third parties for their own marketing purposes. You can ask us to delete it.

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What We Collect

We collect information you provide directly to us and information generated by your use of our website.

Information you provide:

• Name, phone number, email address, and city when you submit a consultation or inquiry form
• Property details, service requirements, and other information you share during consultations
• Application details (name, contact, CV link) when applying for a position through our careers page
• Email address when subscribing to our insights newsletter

Information collected automatically:

• Pages visited, time on site, and referral source (via standard web analytics)
• Device type, browser type, and general location (city/country level only)
• IP address (used for security and analytics, not linked to personal profiles)

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How We Use Your Information

We use the information we collect to:

• Respond to consultation and service inquiries
• Provide and deliver the real estate services you have requested
• Send newsletters and insights content to subscribers (only with your consent)
• Review and respond to career applications
• Improve our website and understand which content is most useful
• Comply with legal and regulatory requirements

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

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Who We Share Your Information With

We do not sell your personal information. Ever.

We may share your information with:

• Our team members who need it to respond to your inquiry or deliver a service you have requested
• Authorized Gulf developer partners (Emaar, ROSHN, Qatari Diar, Omran Group, Diyar Al Muharraq) where you have specifically requested a Gulf property inquiry — only the details relevant to your inquiry are shared
• Legal and regulatory authorities where required by applicable law in Pakistan
• Service providers (email delivery, analytics) who process data strictly on our behalf under contractual confidentiality obligations

In all cases, information shared is limited to what is necessary for the specific purpose.

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How Long We Keep Your Information

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Inquiry and consultation records: 3 years from last interaction, or for the duration of an active service relationship
• Newsletter subscriptions: until you unsubscribe
• Career applications: 12 months from submission, unless you are engaged for a role
• Website analytics data: 26 months (standard analytics retention)

You may request deletion at any time. See Your Rights below.

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Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your information (subject to legal retention requirements)
• Withdraw consent for newsletter communications at any time
• Object to specific uses of your information

To exercise any of these rights, contact us at info@bitoreal.pk or WhatsApp +92 307 0777 007. We respond to all requests within 14 business days.

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Cookies

Our website uses standard cookies for analytics and website performance. Specifically:

• Analytics cookies to understand how visitors use the site (pages viewed, session duration, referral source). These are anonymised and not linked to personal identity.
• Preference cookies to remember your dark/light mode preference across sessions. This data is stored locally in your browser.

No advertising or tracking cookies from third-party advertisers are used on bitoreal.pk. You can disable cookies in your browser settings without affecting your ability to use the site.

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Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmission. Access to personal data is restricted to team members who need it to perform their role.

No system is entirely risk-free. If you believe your information has been compromised, contact us immediately at info@bitoreal.pk.

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Children

Our services are directed at adults aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will delete it promptly.

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Changes to This Policy

We may update this privacy policy from time to time. When we do, we update the "last updated" date at the top. We encourage you to review this page periodically. Material changes will be communicated via the website or by email to active users where appropriate.

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Contact

For any privacy-related questions, requests, or complaints: